Your visit

Our visitor information point is always staffed during our opening hours. We can help you make the most of your visit, locate lost items or simply book you a taxi.

All lost property found at Helsinki Music Centre will be stored here for one month. After that, all items valued above EUR 20 will be handed to Helsinki Police Department’s lost property office.

Our box office sells tickets for all Helsinki Music Centre events and other Ticketmaster events. In addition to our standard opening hours, we’re also always open one hour before an event.

Tickets purchased at the Helsinki Music Centre box office for our in-house events incur no processing fee. However, a processing fee is payable on ticket purchases for all other events.


Tickets for all Helsinki Music Centre events can be purchased through Ticketmaster online, by telephone and in person at the box office. We recommend that you only buy tickets through these official outlets.

The Ticketmaster customer service helpline is open Monday to Friday, 08:00–17:00. Tel: 0600 10 800 (EUR 1.98/min+network access charge) or 0600 10 020 (EUR 6.84/call+network access charge).


We accept cash, debit, Visa Electron as well as Visa, Mastercard and Maestro credit card payments. Alternatively, you can purchase tickets using your Smartum, Virike, Tyky, E-Passi, Ticket Virike, Ticket Duo and Eazy Break vouchers.

Terms and conditions of sale

We are unable to offer exchanges or refunds on ticket purchases. In the event of a cancellation, we will refund the cost of your ticket, excluding any postage and processing fees, on presentation of the ticket. Helsinki Music Centre, Ticketmaster and the concert organiser accept no liability for any additional costs or losses incurred.

Helsinki Music Centre, Ticketmaster and event organisers cannot be held responsible for lost or forgotten tickets. If you signed in to your Ticketmaster account to make your ticket purchase, it will be possible to re-issue your ticket from the Ticketmaster system.


Concessions and group discounts are often available at Helsinki Music Centre. All our key partners along with most other concert organisers offer free companion tickets for +1s attending with disabled concertgoers. Companion tickets can be booked by telephone and at the Helsinki Music Centre or any Ticketmaster box office.

Season tickets

Season tickets are available for Helsinki Philharmonic Orchestra and Finnish Radio Symphony Orchestra autumn and spring performances. All the latest information on season tickets is available on the orchestras’ own websites:  Helsinki Philharmonic Orchestra and Finnish Radio Symphony Orchestra.

Opening hours

Our group bookings service is open Monday to Friday, 10:00–14:00. Outside of these hours, group bookings can still be made via Ticketmaster.

Ticketing information

Our concerts are the perfect way to spend some quality time with colleagues, friends and family. To make a booking for 10 or more people, contact our dedicated group sales team by email at or by telephone on 020 707 0426 (Monday to Friday, 10:00–14:00). Depending on your preference, you can collect your tickets at our box office, or we can issue an invoice for them.

Call charges: landlines: 8.35 cents/call + 7.02 cents/min; mobiles: 8.35 cents/call + 17.17 cents/min; international calls: charged at your standard network rate.

We also offer 10% off our cloakroom fee when booked in advance.

Alternatively, you can make your group booking via Ticketmaster, tel: 0600 10 800 (EUR 1.98/min+local call rate) or 0600 10 020 (EUR 6.84/call+local call rate), Monday to Friday, 08:00–17:00.

Please be aware that we don’t arrange group bookings for final rehearsals. Find out more about final rehearsals at Helsinki Music Centre: Helsinki Philharmonic Orchestra and Finnish Radio Symphony Orchestra.

Discounts for groups

Helsinki Philharmonic Orchestra offers a 20% discount on all standard price tickets for groups of 10 or more. The discount for Sibelius Academy tickets is 10%. Please note that these discounts do not apply to concession tickets, including reduced cost tickets for OAPs and students. Discounts may also be offered by our third-party concert promoters.

Payment by invoice

If you would prefer to receive an invoice for your tickets, please provide a billing and delivery address when placing your order. You can also collect your tickets from our box office if this is more convenient.

Guided tours of Helsinki Music Centre

A pre-concert guided tour of Helsinki Music Centre is a wonderful opportunity to discover this unique building in more depth and will allow you to enjoy the musical experience even more. During the hour-long tour, you will get a behind-the-scenes look at how the building really works, learn more about the architecture, and before you take your seats, we’ll make sure there’s time for some refreshments too. Find out more about our guided tours below.

Get behind the scenes at Helsinki Music Centre. Our guided tours are a gateway to the world of music and allow you to take in the experience through new eyes and ears.

Public tours

Discover Helsinki Music Centre through one of our guided tours. The Sound Architecture tour takes a close look at the building itself, while our Hidden Corners tour is an opportunity to get a glimpse behind the scenes. These tours run during the summer season. For more information on dates and times, please see our events calendar.

During the Sound Architecture tour, we’ll tell you what happens at the Music Centre day-to-day, introduce you to the building’s architecture and take you to visit our spectacular Concert Hall. This tour lasts for 1 hour.

The Hidden Corners tour starts underneath the pike sculpture at Kansalaistori Square and takes you all the way through the building to the top of the Concert Hall canopy. Please note that this tour is not fully accessible. This tour lasts for 90 minutes.

Tickets for our tours are available through the Helsinki Music Centre box office and Ticketmaster.

Group tours

We look forward to introducing you and your group to the fascinating world of Helsinki Music Centre. This hour-long tour is chance for you to discover the building’s unique architecture, visit the spectacular Concert Hall and find out what really happens here day-to-day.

Tours are usually available Monday to Friday, 09:00–17:00. The tours are priced at EUR 10 per person, with a minimum charge of EUR 100. Each tour has a capacity of around 30 people. However, if you’re visiting with a larger group, we can arrange for additional tour guides to join you. We can also offer fully accessible tours.

You can also complement your experience with some refreshments. Our light-filled Main Foyer is the perfect place to relax before or after your tour.  And if you’re touring the building at 17:00, why not put the finishing touch to your evening with a concert. Get in touch to find out more!

You can book your tour through our group sales team at or by telephone on 020 707 0426 (Monday to Friday, 10:00–14:00). Please book your tour at least one month before the visit.

School visits

Helsinki Music Centre offers free guided tours to primary and secondary schools. Tours last 45 minutes and are a chance for the students to find out about the building’s architecture, visit the Concert Hall and discover what really goes on here day-to-day. Find out more below.

Lunch is served at Helsinki Music Centre every Monday to Friday, 11:00– 14:00. The menu changes daily, and you can always choose from a delicious meat or vegetarian main meal served with a range of freshly prepared salads. All dishes cost EUR 9.50. Students are eligible for a reduced rate at EUR 3.06 (student ID required).

Lunch menu

You can view our latest lunch menu here. The menu changes daily, and we always offer a delicious meat and vegetarian dish as well as a soup for you to choose from.

How to find us

Our lunch restaurant is located on Level 3. There are two entrances to choose from, one outside at Kansalaistori Square and another indoors adjacent to the Main Foyer.


Our spacious and bright café is a go-to city centre destination and the perfect place to meet up with friends or drop in for some quiet work time.

We’re proud to serve the best coffee in Helsinki, and there’s always a wide range of sweet and savoury cakes and bakes for you to choose from, freshly made in our own kitchen.

High speed wifi is of course available for our guests’ use.


Our fully glazed patio is wonderful urban oasis. With plenty of outdoor heaters, stacks of cosy blankets and lashings of hot drinks to keep you warm, we stay open until late into the autumn.

The patio area is also available for private hire. Just ask us!


A must-visit destination for music lovers, Fuga is proud to offer expert customer service and the finest selection of classical music recordings in Helsinki.

Established in 1960, Fuga is currently run by the third generation of the same family. For the past six decades, Fuga has continued to offer a thoughtfully curated choice of vinyl and other formats of music for customers in Helsinki and beyond.

Contact us
(09) 700 18251


Ostinato is the Nordic countries’ foremost purveyor of sheet music and musical literature.

First established by a small but enthusiastic group of music students in 1979, this independent store specialises in classical music. Our experienced and highly knowledgeable staff maintain an exhaustive collection of sheet music and will be happy to track down whatever you’re looking for, whether you’re an instrumentalist or vocalist and whether you’re tackling a concerto, opera or symphony. Sibelius Academy students will find an excellent selection of textbooks and other essentials to see them right through their studies.

Contact us
020 707 0443

Fuga and Ostinato are both located in the immediate vicinity of our Mannerheimintie entrance.

The library’s vast collections cover all arts subjects taught and researched at the Sibelius Academy. It is also open to members of the public.

The library has a range of audio-visual facilities, computers for accessing online resources and a reading room dedicated to quiet study.

Find out more about the library

We’re always particularly excited to welcome children to Helsinki Music Centre! For school visits, you can book a tour of the building or attend one of our concerts. For day care centres and pre-schools, we offer a range of dedicated children’s concerts especially designed with the children’s age and interests in mind. Did you know that the Concert Hall stage is not just a stage but also the biggest drum in Finland – come and give it a try!

School visits

Tours of Helsinki Music Centre are available for primary and secondary schools free of charge. Our tour lasts for 45 minutes and is a chance for students to discover the building’s unique architecture, visit our spectacular Concert Hall and find out what really happens here day-to-day. Please note that this tour does not include any musical performances.

The tours are intended for a single class at a time, and the students must be joined by an adult supervisor. Before your visit, you can find out a little bit about how symphony orchestras work by using the YLE online orchestra tool (in Finnish) and by reading this article about the Helsinki Philharmonic Orchestra.

To book your tour, please contact at least 1 month before your visit. In our experience, time slots are usually readily available at 09:00 and between 13:00 and 15:00 in the afternoon.

Concerts and dress rehearsals

One concert is worth more than a thousand words! Free tickets are available for students to attend Helsinki Philharmonic Orchestra and Finnish Radio Symphony Orchestra dress rehearsals. To book your tickets, please contact the orchestras directly: Helsinki Philharmonic Orchestra and Finnish Radio Symphony Orchestra.

Older school and university students are also welcome to attend Sibelius Academy matinees free of charge. These concerts are a fantastic opportunity for young people to hear live music performed by their peers. Tickets can be booked directly with the matinee producers. Please see our events calendar for contact details and more information on dates and times.

Students are also eligible for concession tickets to many other concerts. To book group tickets, contact us by email on or by telephone on 020 707 0426 (Monday to Friday, 10:00–14:00).

For nursery age children and students in the first two years of primary school we recommend our children’s concerts, some of which are free to attend. More information about these concerts is listed in our events calendar.