Ticket information

Absolutely! You can use E-passi and Smartum vouchers to pay online and our physical box office also accepts Edenred’s Virike vouchers.

When using vouchers to pay online, choose your preferred seats using the seat map and then select E-passi or Smartum as your payment method. Please note that to use vouchers for payment you can only have a single ticket in your shopping cart.

If you would like to purchase tickets for two adjacent seats but plan to pay for one of them using a cultural voucher, you can reserve the other ticket on another device while completing the payment for the first ticket. Alternatively, you can call our telephone box office service, and they will send you two separate links for making the payment. This means that you can pay for one of the tickets using your cultural voucher and the other using one of the other payment methods available online.

The processing fee is designed to help us cover administrative and sales costs.

The cost of seats will vary depending on the concert, as ticket prices are set by the event organiser.

To find out more about all the upcoming events at Musiikkitalo, go to our events calendar. You can then view the individual listings to find out when tickets will be released. If you cannot find a concert listed on our website it means that the tickets are not yet available to purchase.

For information about Helsinki Phiharmonic Orchestra and Finnish Radio Symphony Orchestra single and season tickets, please visit the orchestras’ own websites.

We do not operate a waiting list for sold out concerts unfortunately. If you are hoping to secure seats to a sold-out event, please keep an eye on ticket availability online. Our system is updated in real time, and you will be able to see the free seats if and when they become available.

Absolutely! Please make your way to our box office on your arrival at Musiikkitalo, and we will track down your ticket/season ticket information for you.

Yes, you can! You can download PDF tickets onto your smartphone using the order confirmation that was either sent to you by email or displayed on your customer account.

You can also add your ticket to Apple Wallet on your iPhone (Apple only) or to Passbook (Android). We currently do not have our own Musiikkitalo app, but you can access your customer account through your browser of choice.

If you have created a Musiikkitalo customer account, you can send your ticket to another person that way. Just log in, go to the event, click “Forward my ticket” and enter your intended recipient’s email address in the field provided. They can then download a PDF ticket using the link that will be sent to them.

Once you’ve selected a seat, the seat number will appear on the right hand side of your screen.

Stall seats are designated with letters A to T and balcony seats with letters A to L. Please check which seating area you have chosen before proceeding with payment. The information regarding the location of your seats will be displayed in your shopping cart.

Please be aware that the Concert Hall staircases are steep, and much of the seating is built on a sharp incline. Because of this, seating areas A, B, L, M, P and R are accessed via a long set of steps. The seating closest to the stage has the highest number of steps leading to it.

You can use a Concert Hall map to help you choose a seat.

Our balcony seats are located one level above the topmost stalls seating. As with the stalls, balcony seating is also available to the front, side and rear of the stage.

If you suffer from vertigo or have an aversion to heights, we recommend that you look for seating away from the balcony. Please always check which seating area you have chosen before proceeding with payment. The information regarding the location of your seats will be displayed in your shopping cart.

Complimentary personal assistant tickets will be available for the majority of our concerts. However, availability may vary depending on the concert organiser.

You can also book a companion ticket for a wheelchair seat by selecting the available seat next to it. We will make a chair available for your companion in the space next to the wheelchair.

If you’re entitled to be accompanied to the concert, but you’re not a wheelchair user, you can claim a companion ticket at our physical box office. Alternatively, you can book the companion ticket by calling our telephone box office service.

For all online purchases, we will need your contact details, i.e. name, email address, telephone number and postal address.

If you’d like, you can also create a Musiikkitalo customer account. You can use your account to view all your ticket purchases.

You can also buy tickets without creating an account. If you’d prefer to proceed as a guest, select “Continue without signing in” to complete your purchase.

With our online customer account, you will be able to view all your online Musiikkitalo ticket purchases. Please note that any tickets purchased via Ticketmaster will not be displayed on your Musiikkitalo account.

You can also use the account to view upcoming events you have booked tickets for and to download PDF tickets onto your smartphone. You can also add your tickets to Apple Wallet (Apple only) or to Passbook (Android).

If you need to, you can share your tickets with another email address. You can also update your contact details and view your purchase history.

We currently do not have our own Musiikkitalo app, but you can access your customer account through your browser of choice.

You can create a customer account on our website or in conjunction with a ticket purchase.

We do not automatically create online customer accounts for our visitors. If you would like one, you can create one on our website on in conjunction with a ticket purchase. Please see below for instructions on how to set up an account.

Please be aware that existing Ticketmaster accounts will not be automatically converted into Musiikkitalo customer accounts. Your Ticketmaster account will remain active on the Ticketmaster website, and it will continue to display Musiikkitalo concert tickets purchased in spring 2024 or earlier. If you would like to continue to access tickets via an online customer account in the future, please create a Musiikkitalo customer account on our website.

It might take a few minutes for the order confirmation to arrive in your inbox. If you can see that a payment has been taken, please check your junk mail in the first instance. You can download your PDF tickets using the order confirmation.

If you created a Musiikkitalo customer account in conjunction with your ticket purchase, your tickets will be displayed on your account and you can download them onto your computer or smartphone. Alternatively, you can forward your tickets to your own email account or to someone else by selecting “Forward my ticket”.

If your tickets still haven’t arrived by email or you can’t see them on your customer account, please contact our telephone box office service, and we will assist you.

For support with payment issues, please contact Paytrail or your bank.

First, check that you’re attempting to log in using the correct email address. If you haven’t got a Musiikkitalo customer account yet, you will need to create one before you can log in.

If you have forgotten your password, click on “Forgot your password?” and enter the email address you used to set up your account in the field provided. Please allow a few minutes for the reset email to arrive.

The reset email will explain how to change your password. Click on the link in the email to set a new password for your account. If you cannot click on the hyperlink, try copying and pasting it into your browser’s address bar. When choosing a new password, please bear in mind our safe password requirements, including upper and lower case letters, numbers and special characters.