The Covid-19 safety measures

We trust that you will enjoy the concert. We here at Musiikkitalo are doing our best to ensure that your visit with us will be as carefree as possible. This is why we are now approaching you to tell you about the safety arrangements at the concert.

At Musiikkitalo, we follow all instructions given by the Finnish authorities. In addition, we have additional precautions in place familiar to those at shops and museums. We pay special attention to clearly and visibly instruct all our visitors about our safety measures.

You will find our instructions below. Please acquaint yourself with them before arriving at Musiikkitalo. These instructions are valid during the general COVID-19 restrictions.

Stay at home if ill

Please stay at home if you have even the slightest symptoms of flu. Our main operators HPO and FRSO have extended the terms of returning tickets, and you can change your ticket to another concert of the same orchestra by calling Musiikkitalo ticket sales until 11 am of the concert day. See more details at the bottom of this page.

Usage of face masks and gloves

We recommend using a face mask in all events held at Helsinki Music Centre. If you don’t have a your own mask with you, you can have one free of charge at the info desk next to the ticket sales. Disposable gloves are also available, if you wish to use them.

Keep safe distances

Please keep a sufficient distance to other customers. Pay special attention to safe distances especially when queueing.

Pay attention to hand hygiene

Use the hand sanitizer dispensers by the entrances. Signs will guide you to the nearest place where you can wash your hands. If you need to sneeze or cough, please do so into your sleeve or a disposable tissue.

Arrive on time

Due to the safety arrangements, entering and moving around in Musiikkitalo might take more time than normally. Therefore, please reserve enough time for arriving at the concert.

Leave only large baggage in the cloakroom

Due to the corona situation, you are allowed to take your coat with you into the concert hall. We recommend doing this in order to prevent the cloakroom from getting crowded before and after the concert. However, large baggage is to be left into the cloakroom. The cloakroom is free of charge during the corona precautions.

Seats with safety distance in the concert hall

The members of the audience are seated with a 1–2 meters safety distance. Please note that it is not allowed to change your seat on your own. It is important that you take the seat marked on your ticket. Leaving the concert hall is done row by row as instructed by our staff.

Refreshments

This autumn most of the concerts are held without an intermission. This way we will prevent the foyer areas from getting crowded. However, you are warmly welcome to enjoy our selection of food and drinks before or after the concert.

Please order your catering in advance. Pre-ordering ensures you the refreshments you wish and the seating in the foyer. The tables and seats are placed with safe distances in the foyer.

You can pre-order by emailing ravintolapalvelut@musiikkitalo.fi, calling +358 20 762 4862 (Mon–Fri 8.30–16.00), online or by using the mobile app Restis.

You can also order your refreshments before the concert at Musiikkitalo, if there are available seats in the foyer.

Exchanging an HPO or FRSO concert ticket in case of illness

Musiikkitalo ticket sales accepts ticket returns on weekdays Mon–Fri  9–11 AM by phone: +358 20 7070 437 (call rates below). The announcement of cancelling your visit must be given by phone on the concert day by 11 AM at the latest. The ticket can be swapped for another available concert of the same orchestra, and the price category can also be changed without refund. If you do not wish to choose the new concert immediately, you may also choose a so-called open concert ticket, which is valid for a year. The open ticket must be exchanged for the real concert ticket at Musiikkitalo ticket sales during its validity period.

Call rates:
Land line: 8,35 snt/call + 7,02 snt/min
Mobile:  8,35 snt/call + 17,17 snt/min
Abroad: normal abroad call rate